HIPAA Scenario-Driven Training
This scenario-driven eLearning was developed for a fictional healthcare company that needed to train its employees on annual compliance training.
Audience: Healthcare employees
Responsibilities: Research, Instructional Design, Visual Design
Tools: Articulate Storyline 360, Word Document
The Problem and The Solution
Compliance training is an essential component for all businesses. I have designed a compliance training program specifically tailored for a fictitious healthcare organization, employing a scenario-based approach. Following thorough research and analysis of the CMS website, I collaborated with subject matter experts to develop scenarios that effectively target common HIPAA violations.
Action Mapping
Through collaborative efforts with subject matter experts (SMEs), I have developed three potential scenarios accompanied by key answers and common misconceptions as distractors.
Scenario 1: Unauthorized Access to Patient Records
Amidst a bustling night shift, a nurse inadvertently leaves a patient's medical chart on a computer workstation. Seizing the opportunity, a curious colleague notices the open chart and proceeds to peruse it without proper authorization, compromising patient confidentiality.
One pivotal response entails promptly notifying the colleague to close the laptop. Plausible misconceptions include disregarding the situation and carrying on with one's tasks, succumbing to curiosity and taking a glance, and sharing the information with another colleague under the guise of seeking advice.
This methodology was consistently applied across all subsequent scenarios.
Scenario-driven solution
I crafted a scenario-driven solution, integrating authentic photographs that reflect a nurse's perspective, thereby adopting a second-person point of view. I meticulously selected images depicting the bustling atmosphere of a typical workday, utilizing blurred or distant shots to evoke the sense of busyness inherent in the profession. This immersive approach immersed the learner directly into the challenges they may encounter, presenting them with three lifelike scenarios to navigate. I used consequential feedback to help learners understand their choices throughout the scenario. Additionally, I developed a job aid outlining the three common scenarios for the learner's reference and retention.
Conclusion
Engaging learners with immersive job contexts and challenging scenarios enhances training effectiveness, surpassing traditional text-based methods. By transforming routine compliance training into interactive challenges, we infuse meaning, motivation, and memorability into the learning experience.